Essential Information
CHECK-IN AND CHECK-OUT
Guests are welcome to arrive anytime after 12 noon, however rooms will not be available till 2.30pm. Although we ask guests to check out of their rooms by 11.00am, they are welcome to stay for lunch, participate in our fitness and recreation program and use the facilities till 4.00pm.
ACCOMMODATION CONFIRMATION & CANCELLATIONS
To confirm your booking a non-refundable deposit of $110 is required within 7 days of the booking. The booking will automatically be cancelled if a deposit has not been received. Deposits can be transferred to another date if 14 days notice is given prior to arrival date.
ACCOUNTS
All services and purchases during your stay are charged to your room. Accounts are to be finalised on check-out. Bankcard, Mastercard, Visa, American Express and Diners are accepted and EFTPOS payment ($1000 limit per day) is available. Please note there are no facilities for EFTPOS cash withdrawals.
NB Cheques will not be accepted for settlement of accounts.
SPECIAL DIETARY REQUIREMENTS
Please notify us prior to arrival if you have any special dietary requirements such as a vegetarian, gluten free or yeast free diet. There may be a small charge for this service.
HEALTH & FITNESS PROGRAM
Guests are welcome to participate in as much or as little as they like. A health and fitness program is available at Reception. In the interest of caring for the environment we would like to reduce the amount of plastic cups we are using. It would be appreciated if you could bring a water bottle. Alternatively, bottles are available at Reception at a cost of $7.70.
Guests late for an exercise or relaxation class may not be admitted to the class. The warm-up part of the exercise class is very important and latecomers can create a disturbance for the other guests in pilates & other relaxation classes. Please consider your fellow guests and be on time. You may enjoy all the facilities at your leisure with the exception of the archery range. A Health & Fitness Co-ordinator must supervise this activity. All sporting equipment is available, ask at Reception.
AQUATIC CENTRE
The Aquatic Centre is open between 7.30 am and 9.30 pm. Please shower before entering the pool or spa. Pool towels are supplied.Please note that it is a requirement for all guests using the swimming pool to wear a swimming cap. For your convenience, swim caps are available to purchase at Reception at a cost of $4.40.
THERAPY & CONSULTATION BOOKINGS & CANCELLATIONS
We strongly suggest pre-booking skin & body care therapies and consultations with the Dietician, Naturopath and Fitness Consultants to avoid disappointment.
Please try to avoid late cancellations of bookings. It may be necessary to impose a fee of $33 if a cancellation is made at the last moment or for failure to appear for a treatment or a consultation.
HEALTH FUND CLAIMS
Please check claim requirements with your health fund prior to arrival. Health Fund receipts will only be issued at the time of treatment/consultation. Due to the many and varied requirements of health funds, Solar Springs does not guarentee that you will be able to claim your treatment/consultation.
DRESS CODE
The ambience at Solar Springs is relaxed and guests need only bring leisure wear. It is advisable to pack good walking shoes, a waterproof jacket and a torch for the night bushwalks and sports shoes for activities in the gym.
Whilst the atmosphere at Solar Springs is casual, we do ask guests to refrain from wearing robes or singlet tops in the Dining room.
SMOKING
Smoking is not permitted at the Retreat.
ALCOHOL
The bringing of alcohol into the Retreat is prohibited. You are, however, welcome to purchase a glass of wine to enjoy with your evening meal.
INTERNET ACCESS
Internet access is available in the foyer for guests to check their e-mails. The cost is $2.20 for 15 minutes or $6.60 for 1 hour. Guests have 7 days in which to use their internet time.
TELEPHONES
Our rooms are not equipped with telephones.
OUR GUEST CONTACT NO. IS (02) 4883 6027. No calls after 7.00pm please.
MOBILE PHONES
The use of a mobile phone in the common areas of the Retreat is prohibited. We ask guests not to leave phones on when unattended.
BEVERAGE FACILITIES
Beverage facilities are located in the lounge 24 hours a day. We advise that the herbal tea list be consulted before consumption as each tea has individual properties.
LAUNDRY
We are happy to do guest laundry. A small fee will be charged for this service.